Frustrations with BlackBerry documentation

I was setting up a new Blackberry Professional Server today for a client and I was following the detailed instructions provided by Blackberry at . After wondering why the Blackberry would get stuck on “Activating” for over 20 minutes, I called the carrier and verified the customer had the enterprise plan as this is usually the issue. In this case, it had it. I proceeded doing a lot of googling and not finding the solution. I ended up having to call Blackberry support. After 3 hours of going in circles, They had me execute the following command, which fixed the issue:

On the Exchange Shell (Powershell)

get-mailboxdatabase “EXCHANGE SERVERNAME\Mailbox database” | add-ad
permission -user BESAdmin -accessrights GenericRead, GenericWrite -extendedright
s Send-As, Receive-As, ms-Exch-Store-Admin

Per the guide, they have you do the following:

set-mailboxserver “messaging_server_name” | add-adpermission -user “BESAdmin”
-accessrights ExtendedRight -extendedrights Send-As, Receive-As, ms-Exch-Store-Admin

The problem here is they never tell you the BESAdmin user needs -accessrights GenericRead, GenericWrite

I mentioned this to tech support and they didn’t know there was an error in the guide. Needless to say, they will let the webmaster know the guide is wrong. I hope this helps someone else with the same issue.

I also found this documentation that might be of some help:

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