Microsoft Outlook 2013 hangs on processing for up to an hour

Recently I discovered an issue with Lenovo T430U notebooks having an issue where when you launch Microsoft Outlook 2013 it would just sit on the blue splash screen stating “Processing”.  After capturing a lot of logs and being really stumped, I reached out the Microsoft support team. Here was the solution that was provided:

Disable hardware acceleration

  1. Run regedit
  2. Browse to HKEY_CURRENT_USER\Software\Microsoft\Office\15.0\Common
  3. Create a New Key and name it "Graphics"
  4. Select Graphics, right-click on the right panel and create a New DWORD (32-bit) Value and name it DisableHardwareAcceleration.
  5. Enter Value data as 1

Once I did this, the problem was resolved. I decided to see if it was a driver causing my issue since I now had graphics acceleration disabled. I ran the Lenovo system updates 5 on the computer. It downloaded the updates and installed, but I noticed it never selected the NVidia graphics driver as well as this unit also has a Intel 4000 graphics engine on it that it never found any updates for. I manually downloaded these from NVidia and a customized one from Lenovo for the Intel driver. After installing and rebooting, I changed the registry key to a value of 0 so hardware acceleration is now on which is the default. Outlook 2013 now opens correctly.

If you run into an issue like this, try and update the graphics drivers, or as a last ditch effort, disable hardware acceleration.

After writing up this article, I was able to find a Microsoft support KB article 2761977 which talks about a similar issue. My issue did not come up finding this article, but glad it is documented as well.


Windows Server Essentials Connector has not been installed because cannot download the package

Consider this. You are running Windows Server 2012 R2 RTM with the Essentials role added, or you are running Windows Server 2012 R2 Essentials RTM (non preview version). After configuring the basic tasks like users, you go to each workstation to run http://server/connect and receive the error

Windows Server Essentials Connector has not been installed because “cannot download the package”. Here is an example of the error:


Clicking on the Troubleshooting connecting computers to the server link results in no help.

I have confirmed this happens on clients running Windows 7, Windows 7 SP1, Windows 8 and Windows 2012 R2 (Windows 8.1).

So why is it happening? Let’s take a look at the logs.

Open C:\ProgramData\Microsoft\Windows Server\Logs on the CLIENT computer where you are having the issue.  For a complete list if log file locations for this version, please visit 


In that folder you will find a file called Computerconnector.txt . We will open this up to help us figure out why it is happening. Let’s take a look.

Here is the entire log. Look at the highlighted text


[10/04/2013 00:10:06  5cc] CComputerconnector::TaskDlgProc: IDD_PROPPAGE_TASKS Page Initialization
[10/04/2013 00:10:06  5cc] CComputerconnector::TaskDlgProc: DIALOG_UPDATE: Running
[10/04/2013 00:10:06  8ec] CComputerconnector::RunTasks: Running Task: Id=-1 Description=Detecting the current system requirements… Index=  0
[10/04/2013 00:10:06  8ec] CMsi::IsMsiInstalled: MsiQueryProductState for ProductCode {21E49794-7C13-4E84-8659-55BD378267D5} returned -1
[10/04/2013 00:10:06  8ec] CMsi::IsMsiInstalled: MsiQueryProductState for ProductCode {46DCED50-3A1D-4EF4-94F0-45F2681E3D70} returned -1
[10/04/2013 00:10:06  8ec] CMsi::IsMsiInstalled: MsiQueryProductState for ProductCode {C1E4D639-4A33-4314-809E-89BD0EF48522} returned -1
[10/04/2013 00:10:06  8ec] Connector installation state is 0
[10/04/2013 00:10:06  8ec] CComputerconnector::RunTasks: Running Task: Id=-1 Description=Downloading .NET Framework 4.5… Index=  1
[10/04/2013 00:10:06  8ec] CComputerconnector::RunTasks: Running Task: Id=-1 Description=Installing .NET Framework 4.5… Index=  2
[10/04/2013 00:10:06  8ec] CComputerconnector::RunTasks: Running Task: Id=-1 Description=Downloading the Connector… Index=  3
[10/04/2013 00:10:06  8ec] NetworkUtil::DownloadFromLocal(pData, Windows8.1-KB2790621-x64.msu)
[10/04/2013 00:10:06  8ec] NetworkUtil::DownloadFromLocal: the package could not be found in current program location
[10/04/2013 00:10:06  8ec] NetworkUtil::DownloadFromServer(pData, Connect/default.aspx?,
[10/04/2013 00:10:06  8ec] NetworkUtil::DownloadFile(pData, Connect/default.aspx?, C:\Windows\Temp\ClientDeploymentTempFiles\, 443, HTTPS)
[10/04/2013 00:10:06  8ec] NetworkUtil::DownloadFile (, C:\Windows\Temp\ClientDeploymentTempFiles\
[10/04/2013 00:10:06  8ec] NetworkUtil::DownloadFile – Create directory [C:\Windows\Temp\ClientDeploymentTempFiles] if not exist.
[10/04/2013 00:10:06  8ec] NetworkUtil::_WinInetDownloadFile (, C:\Windows\Temp\ClientDeploymentTempFiles\
[10/04/2013 00:10:06  5cc] CComputerconnector::TaskDlgProc: DIALOG_TASK_PROGRESS: Task Description: Detecting the current system requirements…
[10/04/2013 00:10:06  5cc] CComputerconnector::TaskDlgProc: DIALOG_TASK_PROGRESS: Task Description: Downloading .NET Framework 4.5…
[10/04/2013 00:10:06  5cc] CComputerconnector::TaskDlgProc: DIALOG_TASK_PROGRESS: Task Description: Installing .NET Framework 4.5…
[10/04/2013 00:10:06  5cc] CComputerconnector::TaskDlgProc: DIALOG_TASK_PROGRESS: Task Description: Downloading the Connector…
[10/04/2013 00:10:06  8ec] InternetOpenUrl ( returns 12045
[10/04/2013 00:10:06  8ec] _WinInetDownloadFile returns 0x80072f0d.
[10/04/2013 00:10:06  8ec] NetworkUtil::DownloadFromServer:DownloadFile(, Connect/default.aspx?, C:\Windows\Temp\ClientDeploymentTempFiles\ failed with hr = 0x80072f0d. Try http.
[10/04/2013 00:10:06  8ec] NetworkUtil::DownloadFile(pData, Connect/default.aspx?, C:\Windows\Temp\ClientDeploymentTempFiles\, 80, HTTP)
[10/04/2013 00:10:06  8ec] NetworkUtil::DownloadFile (, C:\Windows\Temp\ClientDeploymentTempFiles\
[10/04/2013 00:10:06  8ec] NetworkUtil::DownloadFile – Create directory [C:\Windows\Temp\ClientDeploymentTempFiles] if not exist.
[10/04/2013 00:10:06  8ec] NetworkUtil::_WinInetDownloadFile (, C:\Windows\Temp\ClientDeploymentTempFiles\
[10/04/2013 00:10:07  8ec] Download from url: failed with HTTP error 404
[10/04/2013 00:10:07  8ec] _WinInetDownloadFile returns 0x8000ffff.
[10/04/2013 00:10:07  8ec] NetworkUtil::DownloadFromServer:DownloadFile(, Connect/default.aspx?, C:\Windows\Temp\ClientDeploymentTempFiles\ failed with hr = 0x8000ffff.
[10/04/2013 00:10:07  8ec] NetworkUtil::DownloadFromDLC(pData,, Windows8.1-KB2790621-x64.msu)
[10/04/2013 00:10:07  8ec] NetworkUtil::DownloadFile (, C:\Windows\Temp\ClientDeploymentTempFiles\Windows8.1-KB2790621-x64.msu)
[10/04/2013 00:10:07  8ec] NetworkUtil::DownloadFile – Create directory [C:\Windows\Temp\ClientDeploymentTempFiles] if not exist.
[10/04/2013 00:10:07  8ec] NetworkUtil::_WinInetDownloadFile (, C:\Windows\Temp\ClientDeploymentTempFiles\Windows8.1-KB2790621-x64.msu)
[10/04/2013 00:10:07  8ec] Download from url: failed with HTTP error 404
[10/04/2013 00:10:07  8ec] _WinInetDownloadFile returns 0x8000ffff.
[10/04/2013 00:10:07  8ec] NetworkUtil::DownloadFromDLC: NetworkUtil::DownloadFile(, C:\Windows\Temp\ClientDeploymentTempFiles\Windows8.1-KB2790621-x64.msu) failed with hr = 0x8000ffff.
[10/04/2013 00:10:07  8ec] CComputerconnector::RunTasks: Task Id=-1 Description=Downloading the Connector… Failed
[10/04/2013 00:10:07  8ec] CComputerconnector::Run: RunTasks: 0x8000ffff
[10/04/2013 00:10:07  5cc] CComputerconnector::TaskDlgProc: DIALOG_UPDATE: FatalError
[10/04/2013 00:10:07  5cc] CComputerconnector::ErrorDlgProc: IDD_PROPPAGE_ERROR Initialization
[10/04/2013 00:10:15  5cc] wmain: End of Computerconnector: hr=0×80004005

The issue is being caused from a HTTP 404 error.

There are two errors here. The first is it is trying to get a file from the Essentials server. Upon looking at the server, I do not find this file anywhere. Additionally, you can see it is trying download this file to C:\Windows\Temp\TempFiles\ but the file does not exist. It then moves on from this and gets the second fatal 404 error. You see Essentials connect tool client needs to download an update for your operating system. When it tries, the Microsoft server replies that the file doesn’t exist and thus we get the failure.

So how do we further troubleshoot this and fix it?

If we go online and search for KB2790621  you will be taken to the website 


From here we can download the appropriate package for our operating system.


If you are running Windows 7 please select either Temp\Windows6.1-KB2790621-x86.msu.msu  or Temp\Windows6.1-KB2790621-x64.msu.msu depending on which version operating system x86 or x64 you are using.

If you are running Windows 8, Windows 8.1, Windows Server 2012 or Windows Server 2012 R2 please select either Temp\Windows8.1-KB2790621-x86.msu.msu or Temp\Windows8.1-KB2790621-x64.msu.msu depending on which version operating system x86 or x64 you are using.

Now that it is downloaded, run it.


Now that it is installed, let’s run the http://server/connect tool again.


As you can see, we now have success. Proceed along with the wizard to join your machines to the network.

Redirection for http to https on Exchange 2013 CU2 CAS server does not work, TechNet Article incorrect

On Microsoft’s TechNet article which provides instructions on how to setup HTTP redirect to HTTPS for you Exchange 2013 CAS server has invalid information.

We use this method in order to redirect users to a secure page. For example, say your OWA page is and the end user doesn’t type in “HTTPS” and instead just goes to They would get an error message that the page cannot be reached. In order to make this easier on the end user, we can use a redirect to take them from http to HTTPS. Unfortunately though, the TechNet article listed above is incorrect.

Here are the parts to that article that are incorrect.

#1. It is under the category for Exchange 2013 but states at the top of the article it apples to Exchange Server 2010 SP2. If you read the article you can see they just cut and pasted it from Exchange 2010 and did a find and replace for 2010 to 2013. Not sure who at Microsoft did this without actually checking it, but sure enough, it is that way currently.



#2. It states in the article to modify the permissions on the offline address book web.config file on the CAS server. If you have a CAS server and Mailbox server, the file will not exist on the CAS server. I have confirmed that the OAB exists on the mailbox server, as stated at 

#3. By following the method in the TechNet article you will result in login problems on the HTTPS page.

So how do we go about fixing it so it does work?

In order to redirect the HTTP (80 port) to our right address, we can create an Error Page that has the redirection action built-in and these are the main steps:

1. Open IIS

2. Expand Sites and click on Default Web Site

3. Double click on Error pages icon on located on the right side

4. Then click on Add. on the right side (Toolbox Actions)

5. In the new window, type 403.4 on the first field,and select Respond with a 302 redirect and then type in the address of you OWA (using HTTPS and /OWA to make things easier), click OK.

In order to refresh the configuration you can run an IISReset.

Note: Even if you are testing locally, do not use localhost on the Absolute URL field.


I hope Microsoft updates their TechNet page with correct information.



Lyle Epstein

How to enable relaying for external clients on SBS 2008/2011 and or Exchange 2007/2010 with different sending email address’s

I sometimes come across customers that would like to relay email through their Exchange Sever from external clients and maybe use a different sending address.  Here is how I configure this.

First, we will create a new receive connector via the Exchange Powershell. To do so, open up the Exchange Management Shell (powershell)


Once this loads, use the following command

New-ReceiveConnector -Name ‘ExternalRelay’ -Usage ‘Client’ -RemoteIPRanges ’′ -Server ‘SERVER’

Here is an example:


Now we have created the Receive Connector, and you will see this in the Exchange Management Console.

Let’s check our work, even though it was only one line of text

Now we can verify the network, authentication, and permission groups settings to see how a Client receive connector has been configured. If you go to the properties, you will see that it’s listening on port 587, that it has enabled Basic authentication over TLS, and that it is only allowing Exchange Users (Authenticated Users) to connect. You will see all of this by looking at the connector in the Exchange Management Console.

NOTE: Make sure that port 587 is open in your firewall or this will not work for external users

Further inspection of the AD permissions on the receive connector show that authenticated users have the ms-Exch-SMTP-Accept-Any-Recipient right. This is the correct relay permission and you should never have it be owned by anonymous users. You can view and verify this by running the following powershell command:

Get-ADPermission “ExternalRelay” | where {$_.ExtendedRights -match “ms-Exch-SMTP-Accept-Any-Recipient”} | fl

You will see the output looking like:


If it says under user “NT AUTHORITY\ANONYMOUS” then you have an open relay. Stop and delete the connector!

Next, we need to set some additional parameters to make this work.

To allow the authenticated user to be able to send email with a different address, we will use the following powershell command


Get-ReceiveConnector ExternalRelay | add-ADPermission -User "NT AUTHORITY\Authenticated Users"-ExtendedRights "ms-Exch-SMTP-Accept-Any-sender"

looking like:


If you are running an SBS 2008 or SBS 2011 server, this also applies:

If you have successfully run the Internet Address Management Wizard from the SBS Console, then your Exchange certificate for TLS has already been installed and configured. You can verify this by running the Get-ExchangeCertificate commandlet and find the certificate with your external DNS domain name. The certificate will have IPWS listed under Services, which stands for IMAP, POP, Web and SMTP respectively.



At this point, make sure that your Client receive connector is configured with the same FQDN that is listed in the subject of your Exchange certificate. This will be displayed in the banner:


Once all of this is done, you are ready to setup Outlook, Outlook Express, Windows Mail, etc. Important points here are:

  • The client machine must trust both the Exchange certificate and the Root CA in which it was created from. A good test is to open IE on the client and browse OWA to see if you get the certificate warning(s).
  • You must configure the mail client to connect on port 587 and to send the proper credentials for authentication.
  • The server requires a TLS connection, you must specify this in the mail client


Some of this information in this blog was obtained from the SBS Blog team at

Cannot connect this computer to the network, Windows SBS 2011 Essentials

Today I was getting an error “an unknown error has occurred” when trying to use the SBS 2011 Essentials connector to add a computer to the console. In this particular setup, the customer was migrating from Windows 2003 to Windows SBS 2011 Essentials.




First thing to check are the logs. I looked at to find the exact location of the files. When I looked at the ClientDeploy.log file, I see the error

[4284] 120810.150151.4347: ClientSetup: Start of ClientDeploy
[4284] 120810.150152.2147: General: Initializing…C:\Windows\Temp\Client Deployment Files\ClientDeploy.exe
[4284] 120810.150152.2459: ClientSetup: Loading Wizard Data
[4284] 120810.150154.0399: ClientSetup: Current DeploymentStatus=Running
[4284] 120810.150205.5059: ClientSetup: Showing the Client Deployment Wizard
[4284] 120810.150206.6447: ClientSetup: Adding Server Info data in the Product Registry
[4284] 120810.150206.8943: ClientSetup: Set the Deployment Sync Event
[4760] 120810.150219.6707: ClientSetup: Running ValidateUser Tasks at WizardPage DomainUserCred
[4760] 120810.150219.7019: ClientSetup: Entering ConnectorWizardForm.RunTasks
[4760] 120810.150219.7019: ClientSetup: Running Task with Id=ClientDeploy.ValidateUser
[4760] 120810.150219.8267: ClientSetup: Entering ValidateUserTask.Run
[4760] 120810.150219.9047: ClientSetup: Install root cert to local trusted store
[4760] 120810.150219.9671: ClientSetup: Validating User
[4760] 120810.150219.9671: ClientSetup: Call MachineIdentityManager.GetMachineStatus
[4760] 120810.150231.2459: ClientSetup: MachineIdentityManager.GetMachineStatus had errors: ErrorCatalog:OtherError ErrorCode:-2146233087
BaseException: Microsoft.WindowsServerSolutions.Devices.Identity.MachineIdentityException: MachineIdentityManager.GetMachineStatus
   at Microsoft.WindowsServerSolutions.Devices.Identity.MachineIdentityManager.GetMachineStatus(String serverName, String userName, String password, String machineName, Boolean& isAdmin)
   at Microsoft.WindowsServerSolutions.ClientSetup.ClientDeploy.ValidateUserTask.Run(WizData data)
[4760] 120810.150231.2459: ClientSetup: Exiting ValidateUserTask.Run
[4760] 120810.150231.2459: ClientSetup: Task with Id=ClientDeploy.ValidateUser has TaskStatus=Failed
[4760] 120810.150231.2459: ClientSetup: Task with Id=ClientDeploy.ValidateUser has RebootStatus=NoReboot
[4760] 120810.150231.2459: ClientSetup: Exting ConnectorWizardForm.RunTasks
[4284] 120810.150231.2615: ClientSetup: JoinNetwork Tasks returned TaskStatus=Failed
[4284] 120810.150233.7887: ClientSetup: Back from the Client Deployment Wizard
[4284] 120810.150233.8043: ClientSetup: Saving Wizard Data
[4284] 120810.150233.8043: ClientSetup: End of ClientDeploy: ErrorCode=1603

So now I know the error is MachineIdentityManager.GetMachineStatus had errors: ErrorCatalog:OtherError ErrorCode:-2146233087 

Let’s get to troubleshooting this issue.

Per other articles and forum posts I read, it was recommended to re-run the wizard a second time. I went ahead and did that, same issue in my case. It was also suggested to run the wizard while logged in as a local admin, non domain joined and I got the same results.

I noticed that when I restarted the new SBS 2011 Essentials server that it would take a very long time till I got a CTRL-ALT-DELETE login screen, basically just sitting there “applying settings”. At first I thought it was caused by my NIC being teamed, but after disabling the team I had the same results. So I can rule out teaming being my issue.

I then took a look at the event logs on the client machine. I did not see any issues related. I thought it might be .NET 4, but I verified I didn’t even have it installed before I ran the wizard. Other postings indicated it could be a .NET issue.

I then attempted to connect to the new server by doing https://SBS-11E:65515/connect and did not get any certificate errors.

The next step was to look at the server being the issue. I logged in to my existing 2003 Domain Controller and looked at the event logs. I saw NTFRS replication was failing.


So this is a problem. To fix it, I went ahead and attempted to ping the new SBS 2011 Essentials server by FQDN. This failed, so I opened up DNS.  I expanded the nodes under the AD zone, looking specifically at _msdcs stub. In that stub, I found references to my SBS 2011 Essentials sever with the wrong IP address, as well as additional entries with the correct IP. I deleted all the ones with the invalid IP address.

The next step was to examine the Reverse DNS entries. In this particular customers case, no Reverse DNS was setup.

I then opened a command prompt on the 2003 server and typed in NET STOP NETLOGON & NET START NETLOGON and pressed enter.

The NETLOGON service restarted. I then tried to ping the SBS 2011 Essentials server by FQDN, for example ping SERVER-SBS11E.internaldomain.local which it now was able to resolve.

I then re-ran the wizard, and this time it stopped me and gave me a warning that I was using my Domain Admin account. I didn’t really care in this case, and proceeded on. The wizard worked correctly and  believed I had solved the issue……… in fact, I was so happy to solve it that I updated the Microsoft Forums with my resolution.

After visiting other computers in this clients office and running the wizard, I kept seeing errors in the event log about Group Policies. I thought something was still not fixed, and it might be my Active Directory being damaged. The reason I came to that conclusion was when I first did my site evaluation at this client I noticed if I edited the existing login script by going to \\domain\netlogon that the changes I made never seemed to actually take place when the user logged in.  I didn’t think much of it at the time, and was able to resolve my edit by going to the SYSVOL folder and finding the login batch file and editing it.

I went ahead and rebooted the new SBS 2011 Essentials server to see if the startup still hung for a long time, or was now fixed since I fixed the bad DNS issues. The server hung for a long time, so that was not fixed.

Going back to the workstation, I performed a GPUPDATE /FORCE. The results of that were that the workstation could not determine what domain or forest I was in. This was a serious issue that I needed to deal with. Since I thought that AD might be damaged, I did the following:

On the Windows 2003 server, I saw in the Applications event viewer the following error, MS DTC could not correctly process a DC Promotion/Demotion event.


The first thing for me to check was the health of Active Directory. I needed to perform a semantic database check for errors.

On the SBS 2011 Essentials server, I went to the  Administrative command prompt  and typed NET STOP NTDS since this server is running Windows Server 2008, I can stop the directory services without rebooting to safe mode. For full instructions of this procedure, see

Type Y to agree to stop additional services, and then press ENTER.

At the command prompt, type ntdsutil, and then press ENTER.

At the ntdsutil: prompt, type activate instance ntds, and then press ENTER.

At the ntdsutil: prompt, type semantic database analysis, and then press ENTER.

At the semantic checker: prompt, type verbose on, and then press ENTER.

At the semantic checker: prompt, type go fixup, and then press ENTER.

in my case, I found no errors as I received the following:


that is a great thing to have no corruption! Next, type quit, and quit to return you back to a command prompt.

Now we need to start our directory services back up. at the command prompt, type NET START NTDS

I opened up the event viewer on the SBS 2011 Essentials server, and looking under system, I saw an error showing “The processing of Group Policy failed. Windows could not obtain the name of a domain controller. This could be caused by a name resolution failure. Verify your Domain Name System (DNS) is configured and working correctly.”




The Key Distribution Center (KDC) cannot find a suitable certificate to use for smart card logons, or the KDC certificate could not be verified. Smart card logon may not function correctly if this problem is not resolved. To correct this problem, either verify the existing KDC certificate using certutil.exe or enroll for a new KDC certificate.


along with

The "Windows default" Policy Module "Initialize" method returned an error. The specified domain either does not exist or could not be contacted. The returned status code is 0x8007054b (1355).  The Active Directory containing the Certification Authority could not be contacted.



Active Directory Certificate Services for MCG-SBS11E-CA was started.  DC=


do you see how DC= nothing above? This is caused when certificate services cannot figure out who is a domain controller.

And finally, this event log error

Dynamic registration or deletion of one or more DNS records associated with DNS domain ‘mcg.local.’ failed.  These records are used by other computers to locate this server as a domain controller (if the specified domain is an Active Directory domain) or as an LDAP server (if the specified domain is an application partition). 


So my issue still exists. It is not corrupted Active Directory, and still is pointing me to DNS as the bottom line.

Here is how I fixed it.

First, I opened up DNS on the SBS 2011 Essentials server.  I right clicked on my server and went to properties. I then selected the Forwards TAB.


I noticed that the first entry, was invalid as this is my gateway, and the customer was currently using a home router which didn’t do anything for DNS related actions. My second server, being the old Windows 2003 server was listed, and my end goal once the migration was done was to turn off forwards. I went ahead and removed the server.

I then went to command prompt and typed in nltest.exe /dsregdns  . I restarted the DNS service by typing NET STOP DNS & NET START DNS  followed by IPCONFIG /RegisterDNS

I then decided to reboot and see if I still had my slow startup issue. After rebooting, it went right to the CTRL-ALT-DELETE screen, no more delay.

I looked at the event logs and now see that my DC= is filled in with the proper information. This is a very good thing!


I reran the wizard, and now I get


Group Policy folder redirection generates Error, The system call level is not correct.

Recently I was working on a client who is setup with a SBS 2008 server and workstations running Windows 7 Professional SP1. I noticed that when a particular user would login it would take upwards of 10 minutes for the welcome screen to go away and the desktop to be displayed.

As part of the troubleshooting, I had the user login to a different workstation with their same credentials and we experienced the same slow login. when I looked at the event log, I saw the following error:

Log Name:      Application
Source:        Microsoft-Windows-Folder Redirection
Date:          4/21/2012 10:57:42 PM
Event ID:      502
Task Category: None
Level:         Error
User:          DOMAIN\firstlast
Computer:      DOMAIN-PC.DOMAIN.local
Failed to apply policy and redirect folder "Documents" to "\\SERVER\RedirectedFolders\firstlast\My Documents".
Redirection options=0×9021.
The following error occurred: "Failed to copy files from "\\SERVER\RedirectedFolders\firstlast\Documents" to "\\SERVER\RedirectedFolders\firstlast\My Documents"".
Error details: "The system call level is not correct.

I did some research on this error, and came up with one valid result, which claimed that it was being caused by server quotas. As part of the trouble shooting, I turned off quota’s on the server, however I had previously checked the users properties in the SBS 2008 console and verified Folder Redirection was enabled, but the quota’s box was unchecked.

I do question why the policy was attempting to take the same server and users folder and move files from the “Documents” folder to the “My Documents” folder. As I checked the GPO, it is set to move the files from the old location which is a default setting.

So to take the troubleshooting a step further, I ran GPRESULT /V >C:\gpresult.txt  and viewed this text file. I do not see anything out of the ordinary being applied to the computer. Now, when I check the GPO’s on server, I see a old GPO that was created and is no longer being applied. In that GPO, I see the following:


As you can see from this screenshot, the disabled “Folder Redirection” GPO had the policy pointed to the \\SERVER\RedirectedFolders\%USERNAME%\Documents but if we look at the Small Business Server Folder Redirection Policy which is created by the Small Business Server, it is pointed to \\SERVER\RedirectedFolders\%USERNAME%\My Documents  as shown below


On the Windows 7 machine, when I look at the properties of the “My Documents” folder, I see it is still pointed to the old policy’s setting, of \\SERVER\RedirectedFolders\%USERNAME%\Documents as shown below:


So how do we go about fixing this? Well, the best way to fix this is to edit the current GPO, Small Business Server Folder Redirection Policy. On this GPO, I changed the setting “Move the contents of Documents to the new location” to disabled by unchecking the box as shown below:


Then, on the Windows 7 machine, at the command prompt type in GPUPDATE /FORCE and then logoff


Now I login as that user, and look at the event log. We now see success, as the policy does not need to move the existing “Documents” to “My Documents” and the policy is able to successfully apply as shown below.


Now there is one more step to fix this issue. I will need to copy the data from the “Documents” folder to the “My Documents” folder. When I attempted to look at the old Documents folder, it was now empty. The reason for this, Offline Files are enabled on the Windows 7 machine, and as it couldn’t connect to the previous path, all the time the user was saving documents it was offline as you can see in the previous picture of the properties of My Documents it was missing the green sync icon. So when I logged in to the computer with the fixed policy, the Windows Sync Center determined it was now online and able to write to \\SERVER\RedirectedFolders\firstlast\My Documents , and it has the data in the CSC cache, so it just copied the data back to the server for me. If you don’t have Offline Files enabled, simply copy the data from Documents to My Documents folder. Here is a screenshot showing it now online



If you are wondering why there are two My Documents folders, the second one that is not Sync’d is actually Documents. I just deleted this folder as it is not valid.

I suggest re-enabling this policy setting once the issue is resolved so that if you have a user who didn’t have this policy applying or in the SBS Console you checked the box  and you now want it, that the files are moved from their default location to the server location.



I also saw that Microsoft released a hotfix titled You encounter a long logon time after you enable the "Do not automatically make redirected folders available offline" Group Policy setting in Windows 7 or in Windows Server 2008 R2 at  however, in this case it does not apply.

As you can see, the error The system call level is not correct is a very generic error which by just looking at it, tells you almost nothing.

Internal event: Active Directory has encountered the following exception and associated parameters.

Today I was performing a migration from SBS 2003 to SBS 2011. I performed all the checks and ensured I had all the updates in place. During the migration the SBS 2011 server failed the migration. Upon further investigation I noticed that only 1 role transferred over from the old DC to the new one. On the old SBS 2003 server I saw:


Upon doing some more research, I came across this hotfix from Microsoft which does not specifically address Exception e0010004 but does address e0010005. I installed this hotfix and then proceeded to manually transfer all FSMO roles using NTDSUTIL on the SBS 2011 server from it’s self to it’s self . This might sound strange, but I wanted to do this per another article I read on Microsoft’s site. Once I confirmed that all the roles transferred over from the new SBS 2011 to it’s self. I then moved the roles back to the old SBS server. Then verifying event logs, everything looked clean and happy.

I also noticed this event on the old SBS 2003 server. This seemed odd to me because look at the user….it is a a SID with no matching name. This is not normal.


I then unpromoed the failed SBS 2011 server and removed it from the domain. I then decided to inspect the SBS 2003 DNS server. I noticed under GC’s that there were two entries. One was the current server, in this case and another of Well there was no other GC with an IP of this, so that stood out like a sore thumb. I then deleted this invalid entry and looked at all other entries, Name Servers, etc. to verify it was clean.


On the old SBS 2003 server, I followed Microsoft troubleshooting to increase my logging. To increase NTDS diagnostic logging, change the following REG_DWORD values in the registry of the destination domain controller under the following registry key:
Set the value of the following subkeys to 5:
5 Replication Events
9 Internal Processing
Note Level 5 logging is extremely verbose and the values of both subkeys should be set back to the default of 0 after the problem is resolved. Filtering the Directory Services event log should be performed to isolate and identify these events.

I did this on the source controller even though it mentions to do this on the destination server. Next I restarted netlogon service via command prompt. NET STOP NETLOGON & NET START NETLOGON

I performed the migration again. It failed, but I was able to capture a lot more events in the event log. This time I saw

Event ID 1925: Attempt to establish a replication link failed due to DNS lookup problem. Following  I started looking at DNS as the issue. this lead me to It turns out, that someone previous had turned of Zone transfers. The DNS server looked like this:


and this:


To fix it, it should look like this:




Make sure to also check the AD domain, in this case csg.local, as those settings were also modified.


I also noticed that they had DNS forwarders on, pointing to external address’s, but when I ran the original Internet Connection Wizard on the SBS 2003 server, it made no mention of this. Weird.

Ah, once I did this, I was able to migrate correctly.

Note, make sure to cleanup the old failed SBS 2011 servers from AD, Name servers and DNS so you get a clean migration.

As this was a new customer for me, I had no knowledge of the previous IT person’s skills or abilities, or how things were setup or should I say not setup correctly. Lesson learned is when you enter a situation where you don’t know what was done before, look at everything, even though it is time consuming, the troubleshooting takes even more time.

Windows Server Solutions BPA Updated September 2011 but is not prompting for update

Microsoft released an update this week for the Windows Server Solutions BPA that covers a number of products, including:

  • Small Business Server 2011 Standard Edition
  • Small Business Server 2011 Essentials
  • Windows Storage Server 2008 R2 Essentials
  • Windows MultiPoint Server 2011

More information about this update is available on the Official SBS Blog page at

So how do you get the update? First, make sure you have the Microsoft Baseline Configuration Analyzer 2.0 installed. To get it, go here. Next, make sure to download and install the Windows Server Solutions Best Practices Analyzer 1.0 here

During the install, you will be prompted with this screen:


Make sure to check this box during your install, or you will not be prompted to automatically update!

Once you have it installed, launch the BPA either via the SBS Console under security (if you selected to integrate it in the console) or when you launch it under the start menu. You will see in the system tray an icon/pop up stating to update, like this:


Select that, and a window will open


Close the BPA you have open and then wait about 5-10 seconds. The next box will change and allow you to click on it. That’s it, you are now updated!

Hey Lyle, I don’t see it prompting me. Why?

Ok, so you got it installed, but now you launch it and don’t see it prompting you for the update. No problem, here is how to fix this:

Open up the registry and navigate to HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\WindowsServerSolutions\BPA


Look for the DWORD item “Update”.  It is probably set to a 0. We want to change it to a value of 1. It should now look like this:



Close out the BPA if you have it open. Now re-launch it and you will see it appear in the SysTray.

Office 365 is down for over 3 hours causing business disruption

Well Microsoft’s new Office 365 solution goes down causing business disruption. Sometimes I wonder if this cloud nonsense is just another bad joke.



What is the correct model number?

Today we received a batch of new Seagate Enterprise hard disks, which should have been model ST2000NM0011. It looks like someone in the label department in Thailand made a mistake, as the model number is shown with a 1 (1TB) and a 2 (2TB). After plugging it in, it was detected as a 1TB drive. Glad to know we can’t always rely on stickers.